Place an order
Delivery
Returns
How can I know if an item is on stock?
All the items that you can add to your basket are on stock and available immediatly. The unavailable items can't be added to your basket. For these unavailable items, you will see "Inform me when this item is available" instead of "add to basket".
Do I need to create an account to order?
In order to ease your order, you do not need to create an account.
How can I pay my order?
You can use many means of payments, you can find them below. Transactions by credit cards are made directly on the Crédit Lyonnais secure server : Sherlock's. Your datas are not known or register by La Marelle.
Accepted payment cards :
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VISA Bank Cards
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MASTERCARD Bank Cards |
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CB French Bank Cards |
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American Express Bank Cards |
Other accepted means of payment :
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The order is validated when the ckeck for La Marelle En Ligne is received.
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The order is validated when the payment by tranfer to La Marelle En Ligne is received. |
During the transaction, I see the message : "Transaction already processed"
You have probably clicked on the back button when you were on the payment form. To order again, go in your basket and click on " cancel the order". You can now order again; You won't see this message again.
What is the delay of delivery?
A short time delivery is our priority. An order placed before 12 am is sent the same day. After 12 am, the order is sent the following day. (business days only)
Main delays of delivery in Europe:
2 business days: France, Corsica, Monaco, Andorra
3 business days: Germany, Austria, Ireland, Luxembourg, Portugal, United-Kingdom, Swissland
4 business days: Belgium, Finland, Hongary, Netherlands, Spain
5 business days: Danemark, Greece, Italie
For example, an order placed on Monday before 12 am will be delivered on Wednesday in France and on Thursday in Germany.
Do you deliver abroad?
We deliver in most countries in the world with the Collissimo Service. You can choose your country for the delivery in the basket. Add the items to your basket and then, in your basket, choose the country of delivery.
What are the shipping costs?
Click here to find all the shipping costs
How can I follow my delivery?
At the end of your order you will be informed per email of the delivery process. Here is the emails you will receive:
1st email: Your order has been validated. You receive the order 's confirmation a few minutes after the validation of the order.
2nd email: The order is getting ready. If you pay by ckeck or bank transfer, this email advises you of the payment reception. .
3rd email: You order has been sent. You can find in this emaill your Colissimo follow up number. You can follow the delivery on the website www.colissimo.fr
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