Services and Guarantees

Availability of articles

All the items you can add to your basket are in stock and immediately available. the items temporarily unavailable can't be added to the basket. Instead you will see the logo "Inform me when this item is available".

Shipping and Delivery

A short time delivery is our priority. An order placed before 12 am is sent the same day. After 12 am, the order is sent the following day. (business days only)

Main delays of delivery in Europe:
2 business days: France, Corsica, Monaco, Andorra
3 business days: Germany, Austria, Ireland, Luxembourg, Portugal, United-Kingdom, Swissland
4 business days: Belgium, Finland, Hongary, Netherlands, Spain
5 business days: Danemark, Greece, Italie

For example, an order placed on Monday before 12 am will be delivered on Wednesday in France and on Thursday in Germany.

The deliveries are carried out by Colissimo Access for France and by Colissimo Expert for the rest of the world.

You can find more information about the delay of delivery on the follwing website Colissimo. (Departure Zip Code: 35137)

Delivery Costs

Click here to find all information about shipping costs

Tracking your delivery

At the end of your order you will be informed per email of  the delivery process. Here is the emails you will receive :
1st email : Your order has been validated. You receive the order 's confirmation a few minutes after the validation of the order.
2nd email : The order is getting ready. If you pay by ckeck or bank transfer, this email advises you of the payment reception. .
3rd email : You order has been sent. You can find in this emaill your Colissimo follow up number. You can follow the delivery on the website www.colissimo.fr

Money back guarantee

If an item does't suit you or if you just want to exchange it, you have 15 days from time of delivery to contact us and send the item back. You can choose between a refund or an exchange (Shipping costs not included).
The item has to be new, in its original state and packaging. It is important to contact us before sending the item back.
You can contact us by phone (+33 (0) 2 99 54 51 69), by email, or by using our Online contact form.

Secured payment

Transactions are made directly on the Crédit Lyonnais secure server.
Your datas are not know or register by La Marelle.
All exchanged datas are protected by SSL encryption (Secure Socket Layer) which protect the datas integrity and privacy.

At the end of the transaction, your electronic till receipt which sum up the payment's informations, displays and  informs you if you payment has been agreed or not. 

Accepted payment cards:

	VISA Bank Cards
	MASTERCARD Bank Cards
	CB French Bank Cards
	American Express Bank Cards

Paypal:

Paypal payments

Other accepted means of payment:

The order is validated when the payment by tranfer to La Marelle En Ligne is received.